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Instal/Uninstal FAQ

·         What are the system requirements of the Aegis Security Suite?
·         I have dialup.  Can I still use the Aegis Security Suite?
·         Can I install the Aegis Security Suite on Windows 95/98?
·         Why must I give my credit card number during the installation?
·         Will the Aegis Security Suite interfere with my existing AntiVirus or AntiSpyware programs?
·         How do I cancel my account?
·         How do I uninstall the Aegis Security Suite software from my computer?
·         Why can’t I cancel my account?

Q:   
What are the system requirements of the Aegis Security Suite?

A:    The minimum system requirements are:

·         Windows XP/2000/2003/NT4

·         500 Mhz Processor

·         64 MB Ram

·         100 MB free diskspace

·         Cable/DSL or other always on internet connection

Q:    I have dialup.  Can I still use the Aegis Security Suite?

A:    The Aegis Security Suite is only available for customers with an always-on internet connection.

Q:    Can I install the Aegis Security Suite on Windows 95/98?

A:    No, the Aegis Security Suite is currently only available for Windows XP/2000/2003/NT4.

Q:    Why must I give my credit card number during the installation?

A:    Halcyon Computing Services obtains your credit card information during the installation for billing purposes.  The transfer of your credit card information to our servers uses SSL, the same encryption method that leading online retailers (such as Amazon) use.

Q:    Will the Aegis Security Suite interfere with my existing AntiVirus or AntiSpyware programs?

A:    The Aegis Security Suite has been tested on many system configurations and did not cause any conflicts with installed programs.  If you suspect you are having problems please Contact Us.

Q:    How do I cancel my account? 

A:    On the main screen of the Aegis Security Suite, there is a button that says “Uninstall.”  By clicking this button and following the onscreen instructions, you can cancel your account.  After you cancel, your files and account information will be stored for 60 days.

Q:    How do I uninstall the Aegis Security Suite software from my computer?

A:    If you would like to uninstall the Aegis Security Suite software from your computer without canceling your account, you can do so by going to the Windows Control Panel.  Note:  If you agree to uninstall without canceling, you will continue to be billed.

Q:    Why can’t I cancel my account?

A:    If you are a user that was added by an administrator, you will not be able to cancel your account.  Only your account administrator can remove you from the account.



 
 





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